About Us

Our mission at New Gen is to unlock agentic commerce. We work with the best brands to build the most intelligent commerce agents in the world. We believe all merchant websites and interfaces will eventually incorporate an intelligence layer, and New Gen aims to provide that layer, making the internet dynamic and adaptive to users.

We are a high‑velocity, mission‑driven team building the infrastructure and tooling that powers a new generation of AI products. In this role you’ll shape how we build, run, and measure our systems in production.

What You’ll Do

• Design, build, and maintain our infrastructure on AWS: compute, networking, storage, IAM, monitoring, logging, and security.
• Own our infrastructure‑as‑code tooling to codify, version and deploy our infra.
• Partner closely with engineers, and other stakeholders to understand dependencies, build deployment pipelines, and ensure smooth roll‑outs.
• Own prioritization: balance feature delivery, reliability engineering, technical debt and infrastructure evolution — we need someone who can think critically about what matters, sequence work well, and communicate trade‑offs clearly.
• Operate and improve reliability of production systems — define SLAs, implement alerting and incident response, contribute to post‑mortems and continuous improvement.
• Autonomously discover opportunities to improve our infrastructure and operational posture — bring ideas, take initiative, execute, and iterate.

What We’re Looking For

• You have deep experience with AWS (EC2, ECS, Lambda, VPC, S3, RDS, IAM, CloudWatch, etc.).
• You’ve used Terraform or Pulumi to build and maintain infrastructure-as-code in a real production environment.
• You have experience creating CI/CD pipelines (ex: GitHub Actions).
• You understand reliability engineering — monitoring, alerting, incident response, capacity planning, chaos testing, load work.
• You have excellent communication skills: you can explain infrastructure, trade‑offs, reliability metrics and deployment processes clearly to technical and non‑technical stakeholders.
• You are comfortable operating with high autonomy, can prioritize competing demands effectively, and thrive in fast-changing environments — you are adaptable, proactive, and thoughtful.

Nice to Have

• Experience in a start‑up or fast‑moving environment.
• Experience working with Elixir and Typescript.